Support

Consulting Support

New information technology systems are expensive. Alphatech helps you get the most from your investment.

Your operation is complex. Your information management needs are equally complex. Due diligence requires you to perform the prerequisite study of your business in order to fully identify and document all the complexities your new information management system will be required to control.

Alphatech Service has over 30 years of new line of business I/T systems analysis and implementation across multiple industries. Let us fully document each departments’ needs and management controls as you start your search for the system that will define your business for years to come.

ROI analysis will let you know how your new system will provide cost savings, improved capacity and efficiency, and how much your investment will return.

Email and Text Support

Email Support is always free. We try to respond within 24 hours. Please use our Contact Us page or send an email to support[email protected].

New Business Help

Are you starting a new retail or restaurant business? We understand that there is so much to do. Let us be the solution for your Point of Sale, networking, and other technology needs. We can help you navigate through the maze of hardware and software options to make sure your system will fit your needs and budget.

On-Site Installation

Plug and play is nice, when that is all that is required. But configuring a network and installing cable can be a daunting task. Our techs can troubleshoot existing networks or install brand new ones. We can install custom pole and wall mounts, do counter preparation, install Digital Display Boards, and surveillance systems. Alphatech provides a complete installation solution for your Point of Sale needs.

Phone Support

Phone support is available by appointment. We can remotely connect to your PC or system, troubleshoot issues, process updates, conduct training, or provide other assistance. Prices for phone support depend on your service agreement with Alphatech Service. You can call us anytime at 1-855-767-2500 or 1-719-380-0006.

On-Site Support

We regularly travel across the Pikes Peak Region, Colorado Front Range, and surrounding regions and states. By arrangement, we can travel beyond the region to assist you with new or advanced installation or support of your point of sale software, hardware, or other technology.

Request for Proposals

We have over 30 years of project management experience. We would love the opportunity to bid on your upcoming project! If you are new or existing merchant, we can customize a solution that fits your needs. If you know your requirements please send them to us and we will return a proposal. If you are unsure of your needs and want to discuss options, we can assist with that too!

Troubleshooting

Alphatech technicians have over 60 years of combined Information Technology experience to bring you the most cost effective solution to your Point of Sale needs. Our troubleshooting is quick and effective. Whether working with legacy systems or new state-of-the art hardware, we will provide the best possible solution to any technical issues that arise.